Refund policy

RETURN & REFUND CUSTOM MADE and TAILORED POLICY

Effective Date: January 1st, 2025

Thank you for shopping with us. Please review this policy carefully prior to placing an order.

1. CUSTOM & MADE-TO-ORDER ITEMS — FINAL SALE

ALL CUSTOM, MADE-TO-ORDER, AND MADE-ON-DEMAND ITEMS ARE FINAL SALE.

Custom items include, but are not limited to:

Items produced after purchase
Items made using custom-ordered fabric, materials, trims, or hardware
Personalized, monogrammed, altered, or sized-to-order products
Limited-run or exclusive production items

Because these items are individually produced and require irreversible material sourcing, returns, refunds, exchanges, or cancellations are not permitted once an order is placed.

This policy applies regardless of fit, preference, color variation, or style expectations.

2. ACKNOWLEDGMENT OF FABRIC & MATERIAL VARIATIONS

By placing an order, you acknowledge and accept that:

Fabric batches may contain natural variations in color, texture, grain, or weave
Handmade and small-batch production may result in minor irregularities
Digital images may vary slightly from the final product due to screen settings and lighting

These characteristics are not defects and do not qualify for returns, refunds, or disputes.

3. DEFECTIVE OR DAMAGED CUSTOM ITEMS (LIMITED EXCEPTION)

If a custom or made-to-order item arrives with a verifiable manufacturing defect (not related to disclosed variations), you must contact us within 48 hours of delivery.

To be eligible for review:

Item must be unused and unworn
Original packaging must be intact
Clear photo and/or video evidence must be submitted

If approved, resolution may include:

Repair, OR
Replacement (if feasible), OR
Store credit

Refunds are not guaranteed and are issued solely at our discretion.

4. NON-RETURNABLE ITEMS

The following items are non-returnable and non-refundable:

Custom, made-to-order, or personalized items
Sale or clearance items
Worn, altered, or damaged items after delivery
Items purchased with promotional or discount codes (unless required by law)

5. SHIPPING CONFIRMATION & DELIVERY

All orders are shipped with tracking
Responsibility transfers to the customer once the carrier confirms delivery
We are not responsible for carrier delays, theft, or misdelivery after confirmation
Shipping fees are non-refundable

Optional shipping insurance is strongly recommended.

6. CHARGEBACKS & PAYMENT DISPUTES

By completing a purchase, you agree not to initiate a chargeback without first contacting us.

We maintain order confirmations, production records, delivery verification, and product documentation. Unauthorized chargebacks may be contested and may result in account restrictions.

7. FINAL SALE CONSENT

By placing an order, you expressly acknowledge that:

Custom and made-to-order items are final sale
Production begins immediately upon order confirmation
Fabric and materials are sourced specifically for your order
You waive the right to cancel, return, or dispute based on customization

8. GOVERNING LAW

This policy is governed by the laws of the United States and the state in which the business is registered, without regard to conflict of law principles.

RETURN & REFUND VINTAGE and REGULAR POLICY

Last Updated: January 1st, 2025

We stand behind the quality of our products. Please review our return policy carefully before completing your purchase.

1. ALL SALES FINAL — EXCEPT AS EXPRESSLY STATED

All sales are final unless the item arrives damaged, defective, or materially not as described at the time of delivery.

We do not accept returns for:

Buyer’s remorse
Incorrect size selection
Normal wear and tear
Color, texture, or fit preferences
Minor variations inherent to handmade, vintage, or limited-run items

2. DEFECTIVE OR DAMAGED ITEMS (INCLUDING MANUFACTURING FLAWS)

If your item arrives with a manufacturing defect or damage, you must notify us within 48 hours of delivery.

To be eligible for review:

Item must be unused, unworn, and in original condition
Original packaging, tags, dust bags, or authenticity materials must be included
Clear photo and/or video evidence must be submitted showing the defect

Approved claims may be resolved by:

Replacement (if available), OR
Store credit, OR
Refund (at our sole discretion)

3. DISCLOSURE OF FLAWS (VINTAGE, ARCHIVAL, OR LIMITED ITEMS)

Some items—particularly vintage, estate, archival, handmade, or limited-edition pieces—may contain minor flaws or signs of age.

By purchasing, you acknowledge and accept that:

Minor imperfections are not defects
Descriptions and photos constitute full disclosure
Such characteristics do not qualify for refunds or returns

Flaws disclosed in the listing are final and binding.

4. NON-RETURNABLE ITEMS

The following are non-returnable and non-refundable:

Sale or clearance items
Custom, made-to-order, or personalized items
Intimates, accessories, beauty products, or worn items
Items showing signs of use, alteration, or damage after delivery

5. CHARGEBACK & PAYMENT DISPUTES

Initiating a chargeback without first contacting us constitutes a breach of this policy.

We maintain detailed transaction records, shipping confirmation, and product condition documentation. Fraudulent or abusive disputes may be contested and reported.

6. SHIPPING & INSURANCE

We are not responsible for delays or damage caused by carriers once the package is marked Delivered
Shipping fees are non-refundable
Optional shipping insurance is the buyer’s responsibility

7. FINAL SALE ACKNOWLEDGMENT

By completing a purchase, you confirm that you:

Have reviewed product descriptions and images
Understand and accept this Return & Refund Policy
Waive the right to dispute disclosed flaws or final sale items

8. GOVERNING LAW

This policy is governed by and construed in accordance with the laws of the United States and the state in which the business is registered, without regard to conflict of law principles.