Shipping policy

1. ORDER PROCESSING & PRODUCTION TIMES

Made-to-Order & Custom Items

Most items are custom made-to-order and require time for production and material sourcing.

  • Production Time: 20-40 business days 

  • Production begins immediately upon order confirmation

  • Orders cannot be modified or canceled once production has started

Production timelines are estimates, not guarantees.

2. SHIPPING TIMEFRAMES

Once production is complete, orders are shipped according to the selected shipping method at checkout.

Estimated transit times (after shipment) may vary:

  • Domestic (U.S.): 6-8 business days

  • International: 8-30 business days 

  • Custom Made: 20-30 business days 

Delivery times are estimates provided by carriers and are not guaranteed.

3. SHIPPING CARRIERS & TRACKING

  • All orders ship with tracking information

  • Tracking details are emailed once the order has shipped

  • Responsibility for the shipment transfers to the customer once the carrier marks the package as “Shipped”

We are not responsible for carrier delays, customs holds, or service disruptions.

4. SHIPPING FEES

  • Shipping fees are calculated at checkout

  • Shipping fees are non-refundable

  • Duties, customs fees, taxes, or import charges (if applicable) are the responsibility of the customer

5. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for:

  • Packages delivered to an incorrect address provided by the customer

  • Delays or loss due to address errors

  • Reshipping fees resulting from returned or undeliverable packages

6. LOST, STOLEN, OR DAMAGED PACKAGES

Once a package is marked Delivered by the carrier, we are not responsible for:

  • Theft

  • Loss

  • Damage

  • Delivery to mailrooms, front desks, or shared locations

Customers are encouraged to:

  • Select a secure delivery location

  • Purchase shipping insurance where available

If shipping insurance was purchased and a claim is approved, resolution will be handled in accordance with the insurer’s terms.

7. REFUSED OR RETURNED SHIPMENTS

Packages refused or returned to sender due to:

  • Incorrect address

  • Failure to collect from carrier

  • Customs refusal

Will not be refunded. Additional shipping fees may apply for reshipment.

8. INTERNATIONAL SHIPPING

International orders may be subject to:

  • Customs inspections

  • Import taxes, VAT, or duties

  • Delays beyond our control

We do not mark packages as “gifts” or undervalue shipments.

9. FORCE MAJEURE

We are not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Carrier disruptions

  • Weather events

  • Labor strikes

  • Natural disasters

  • Government actions

10. CUSTOMER SUPPORT

If you have questions regarding your shipment, please contact us at:

Email: [Insert support email]
Order Number Required

11. POLICY ACCEPTANCE

By placing an order, you acknowledge that you have read and agree to this Shipping Policy and understand production timelines, delivery estimates, and responsibility transfer terms.

LOST PACKAGE WAIVER

Effective Date: [Insert Date]

By placing an order with us, you acknowledge and agree to the following terms regarding shipping responsibility and lost packages.

1. TRANSFER OF RESPONSIBILITY

Once an order is handed over to the shipping carrier and marked as “Shipped”, responsibility for the package transfers to the customer.

Once the carrier marks an order as “Delivered,” the order is considered successfully fulfilled.

2. LOST, STOLEN, OR MISDELIVERED PACKAGES

We are not responsible for packages that are:

  • Lost in transit

  • Stolen after delivery

  • Misdelivered by the carrier

  • Delivered to an incorrect address provided by the customer

  • Left unattended at mailboxes, front desks, or shared delivery locations

These circumstances do not qualify for refunds, replacements, or store credit.

3. SHIPPING INSURANCE (RECOMMENDED)

Optional shipping insurance may be offered at checkout.

  • If shipping insurance is purchased, claims must be filed in accordance with the insurer’s terms

  • Approved claims will be resolved through the insurer, not directly by us

  • If shipping insurance is not purchased, the customer assumes full responsibility for loss or theft

4. CARRIER CLAIMS

Customers may file a claim directly with the carrier using the provided tracking information.

We will provide reasonable documentation upon request but are not obligated to replace or refund lost packages.

5. NO CHARGEBACKS FOR LOST PACKAGES

By completing a purchase, you agree not to initiate a chargeback or payment dispute for packages marked as delivered or lost after carrier acceptance.

We maintain shipment confirmation, tracking data, and delivery records and will contest unauthorized disputes.

6. FINAL ACKNOWLEDGMENT

By placing an order, you expressly acknowledge and agree that:

  • Shipping risks exist once a package leaves our possession

  • Lost or stolen packages are the customer’s responsibility

  • Shipping insurance is optional but strongly recommended

  • This waiver applies to all orders, including custom and made-to-order items